The Junction Health Centre
The Junction Health Centre

We aim to ensure that our care and treatment goes well but sometimes things can go wrong. If you are unhappy with your care or the services you have received, it is important to let us know so that we can improve.

Should you wish to make a complaint about the service you received, you can choose to complain to either:

  • Care UK, as the healthcare provider
  • The commissioner: this is the organisation that paid for the service or care you received. If you are unsure which NHS Commissioner paid for the service, please contact the service, which will be able to provide this information. Complaining to the commissioner may be the right option if you are not comfortable complaining direct to your healthcare provider, or if you feel this is not appropriate.

You can complain in writing, by email or by speaking to someone in the organisation.

You should make your complaint within 12 months of the incident, or within 12 months of the matter coming to your attention. This time limit can sometimes be extended as long as it is still possible to investigate your complaint.

Anyone can complain, including young people. A family member, carer, friend, or your local MP, can complain on your behalf with your permission.

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Media enquiries

Details of how to contact our media relations team are provided in our media page.

Our news

Care UK Healthcare and our preparations for GDPR

Care UK Healthcare and our preparations for GDPR

May 22 2018

You will have seen the mention of GDPR in some form, in one place or another, but do you really know what it means? Below we will outline what GDPR is and what Care UK is doing to get ready for the new legislation that is set to go live on the 25th May 2018.

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A message of celebration for International Nurses Day

A message of celebration for International Nurses Day

May 10 2018

On this International Nurses Day, Saturday 12th May, we want to celebrate all our wonderful nurses who work hard every day, always putting their patients first.

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Care UK scoop award for the NHS Equality and Diversity Partners Programme

Care UK scoop award for the NHS Equality and Diversity Partners Programme

May 9 2018

Care UK participated in the 2017-18 NHS Equality and Diversity Partners Programme, which it successfully completed following the final members day on 14 April in Leeds.

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A bit of advice for London Marathon 2018 runners

A bit of advice for London Marathon 2018 runners

April 19 2018

It’s set to be a scorcher this Sunday, and while most of us will be pulling out the BBQ, over 40,000 people will be putting on their running shoes to take part in the 2018 London Marathon. 

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